Refund policy
WE DO NOT OFFER REFUNDS ON GLASS PIECES, HATS, OR SOCKS
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My piece arrived damaged, what do I do?
We do our best to ensure that our packages get to you as safely as possible, but we know accidents can happen. In order for us to best assist you the steps below must be followed:
An email with the following information must be sent to contact@wtbrstudio.com with “Damaged Item” in the subject line
- Photos of the packaging and damaged item
- Include your name, mailing address, and tracking number in the email
- Email must be sent no later than 1 week after item has been received, we will check the received date via the shipping company
We will start a claim with the shipping company and discuss options as far as repairs or replacements are concerned. Anything received after 1 week will require shipping to be paid to and from WTBR Studio if any repairs or replacements are made. Any additional questions please send to contact@wtbrstudio.com